FINN-POWER Services The essence of FINN-POWER Services is long-term, versatile cooperation with the customer for real added value. The services have one general aim - to help the customer reach maximum performance and productivity of his manufacturing technology. 1. Call Centers - Specialist Support In each FINN-POWER sales area, qualified FINN-POWER service specialists are on duty to provide help in the customer's own language. When required they also have immediate access to advice from FINN-POWER's global specialist centers. 2. Maintenance Agreements Maintenance agreements are the modern way of ensuring maximum availability of manufacturing technology. Our customers have a choice of several types of maintenance agreements, ranging from basic maintenance to extensive agreements, which combine FINN-POWER's overall know-how, flexibility, original spare parts, the latest teleservice applications and expert consultancy. With maintenance agreements FINN-POWER is able to assume more responsibility for the customer equipment and let him concentrate on his essential task - production planning and improvement of manufacturing efficiency. 3. Teleservice Teleservice means using modern telecommunication technology to overcome difficulties caused by geographical distance. Installing special equipment and software in a machine tool or manufacturing system allows real-time monitoring by our service personnel via telephone connection or Internet. Many problems can be solved at minimum cost and minimum downtime through on-line cooperation. Should a service call be necessary, the specialist starts his trip having access to complete information of the situation at hand. 4. Field service We are proud of our multi-skilled, international field service staff.  We have located for your convenience service coordinators in Atlanta, GA, Chicago, IL, Los Angeles, CA, and Toronto, Canada.  We offer 24/7 support for all machines under warranty by calling 1-800-344-7143.  After hours support is given by senior service technicians who have a minimum of 5 years of service with Finn Power. Teleservice and telediagnostics make it possible to utilize in-depth know-how at a geographical distance. This requires efficient data management, which provides specialists with machine data and service history. What has remained unchanged amidst all this development is the qualifications of a field service specialist: it still takes the same technically competent, customer oriented analyst as it used to - only now the systems and equipment in use are far more advanced. Email service@finnpower.com for more information. 5. Spare parts FINN-POWER offers 24/7 support by simply calling 1-800-344-7143. When you call this number you will speak to a factory trained spare parts representative.  We always carry OEM parts with the best possible price in the market. We have developed several complementary systems to speed up delivery of critical spare parts, offering Same day or Next day shipment when requested with any transportation company.   Naturally, we recommend that the customer stocks a specific set of wear parts, and can propose various spare part stock solutions. Our main Inventory is located in Chicago with additional regional inventories in Atlanta, Los Angeles, Toronto, and Sáo Paulo. Email parts@finnpower.com for more information. 6. Upgrades and extensions Technological improvement keeps machinery productive. With new components and modular extensions the performance of machinery can be improved on its original level. A typical case in point is FINN-POWER's Flexible Manufacturing technology. Cells can be changed or added, the central storage can be expanded etc. as your operation grows. 7. Modernizations Replacing existing machinery by new is often not the only possibility there is - nor need the result of a complete overhaul be only the restoration of original performance. The modularity of the FINN-POWER product range often allows upgrading of a machine or manufacturing systems years after the original delivery. Refurbished pre-owned machines are also available. For more information please refer to our used machinery page. 8. Application and Custom Engineering FINN-POWER's wide, modular product range allows implementing just-for-the purpose solutions that meet individual requirements. Sometimes even the width of the FINN-POWER range is not enough as such. Building on our modular and flexible approach to technology, we can, and very often do, also customize solutions as specified for that special performance which gives you the competitive edge. 9. Training FINN-POWER provides basic to advanced programs in machine operation, programming, and maintenance for both new and experienced employees. Well-trained personnel having the latest knowledge is a key resource in utilizing manufacturing technology to its fullest. 10. Production consulting - Application support In the course of time, your production targets change, there are changes in the organization and technology continues to develop. We make a point of honor that FINN-POWER customers can make maximum use of their manufacturing technology throughout its life cycle. FINN-POWER's production and application specialists will help you increase productivity by analyzing, training and proposing new solutions. This support makes a major contribution to your competitive edge. Please Email applications@finnpower.com for more information.