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Finn-Power Holds Service Meeting
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| John Heneghan, customer support manager, hosted the service meeting attended by service engineers throughout North America. |
Finn-Power International, Inc. recently held a two-day meeting for its service technicians at its Schaumburg, IL, facility. John Heneghan, customer support manager, led the meeting which focused on how to enhance customer support and response time.
"Our main responsibility is to keep our customers' machines
operating in the field at the highest possible uptime," explains
Heneghan. "This is a commitment that Finn-Power has always
taken very seriously. Satisfied customers are the lifeblood
of Finn-Power."
During the meeting, the topics reviewed included
updates on the latest enhancements in customer support - applications
support, parts, sales and training. Heneghan concluded the
seminar with an open forum discussion on technician feedback.
"It is important to listen to our service techs' comments and concerns," says
Heneghan. "They are on the front line making day-to-day contact with our customers.
They are a valuable tool in our total customer communications program."
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Remington Road 
Volume
14 Issue 2 -
December 2004