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Tomi Ketola,
Logistics Manager
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Finn-Power Parts &
Preventative Maintenance…
An Ongoing Commitment
To Customer Service
According to Tomi Ketola, Finn-Power’s logistics
manager, providing maintenance or replacement parts to customers in a timely manner is an on-going commitment at Finn-Power.
“The key to customer retention,” explains Ketola,
“is to minimize downtime due to needed replacement parts. We take this responsibility very seriously.”
Just how serious Finn-Power considers fast and
accurate part deliveries is evidenced by the following facts:
- In addition to central storage of replacement parts in its Customer Support facility in Arlington Heights, Il, Finn-Power
also has millions of dollars invested in regional parts inventories at its facilities in Atlanta, Los Angeles, Toronto, and Sâo Paulo, Brazil.
- The Finn-Power Parts Team has been trained to help customers find part numbers quickly and place orders more accurately and efficiently.
- Finn-Power has 24/7 parts phone support to help minimize customer downtime.
- Finn-Power’s parts inventory is cycle counted daily…as are back order reports for assuring accurate inventory.
- Warranty on OEM parts.
- A variety of Preventative Maintenance Programs (see below).
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REGIONAL SERVICE COORDINATORS PROVIDE “FACTORY-TRAINED”
SERVICE KNOWLEDGE
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Finn-Power International now has four regional service coordinators located throughout North America. These factory-trained coordinators provide the
following benefits to the growing list of Finn-Power customers:
- Advanced phone support
- Final determination of service technician assignments for installations, preventative maintenance, and emergency service
- Managed trouble-shooting data base for all Finn-Power equipment
Here is an brief introduction of the regional service coordinators:
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Juha Varjonen
(Western Region/Los Angeles)
Phone: (949) 660 8886
e-mail: juhav@finnpower.com
Originally from the southwest coast of Finland, Juha is a machine automation engineer. He joined Lillbacka in 1997 and
has worked in the U.S for three years…two years as a service tech and one year as a coordinator. Before he joined Lillbacka,
Juha worked on CNC machining centers and industrial food machines.
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Pasi Erkkilä
(Eastern Region/Atlanta)
Phone: (678) 291 0056
e-mail: pasi@finnpower.com
Pasi is an automation engineer who has worked for Finn-Power for nearly six years. Before joining Finn-Power International late
last year, Pasi worked for Lillbacka’s final testing department in Finland where he tested and installed flexible manufacturing
cells and systems throughout the world.
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Ismo Rossi
(Midwest Region/Chicago)
Phone: (847)952 6500
e-mail: ismo@finnpower.com
Ismo is a power electric engineer. He worked for Lillbacka from 1994-1997 as a final testing engineer, where his duties
included final testing and adjustments of equipment and customer installations. After a few years as an engineer with the large Finnish metals company, Outokumpu,
Ismo joined Finn-Power International earlier this year.
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Craig Wiseman
(Northern Region/Toronto)
Phone: (416) 242 4431
e-mail: craig@finnpower.com
Craig’s background is in electronics engineering and human resource management. Prior to joining Finn-Power in 1997, Craig worked for Canada’s largest
elevator manufacturer where he gained valuable manufacturing and machine tool experience.
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Turret Punch Press PM Program
A Finn-Power service technician visits the customer location for a pre-arranged meeting after the
agreement has been purchased. This program is a supplement to customers’ weekly in-house maintenance procedures. The entire mechanical system of the machine is inspected for alignment as well as
level and proper tightness of connections.
The hydraulic system is checked for leaks and the pump system adjusted to ensure it is within specifications for pressure, power
consumption and that the cooling system is operating correctly. The hydraulic oil and Finn Power replacement filters will be changed, provided that a customer-supplied 3 micron oil filter and oil pump are on hand.
The control and electrical system connections are tested and tightened if required. The control voltages are checked. The servo drive system is inspected and adjusted with an oscilloscope if
required.
Table drive belts are inspected and adjusted as needed. This includes the perspective ball screws and motion guides for each axis. The work holders are inspected for
functionality and settings.
Each PM visit is completed with a check of all machine functions, emergency stops and an accuracy check before a complete set of control backups are made to
diskette for safety.
Express System PM Program
The turret punch press in the Express System receives the same
care as the stand alone turret with added steps to ensure the proper function of the load/unload system. Operation of all load/unload functions are tested and adjusted if required. The unloading addresses
are checked, as is the squareness of the load table to the machine.
Shear Genius PM Program
For our customers’ Shear Genius (SG) flexible manufacturing cells, Finn-Power has a program to keep it producing up to its capacity. We begin with the same PM for the turret and add to it the remaining
components of the SG system. The right angle shear on the SG is cleaned of debris and all hoses are inspected. The guides are lubricated and all fittings greased.
The shear blades are inspected
and rotated if required. The adjustments of the control card for the shears and various stroke positions are checked and adjusted.
The springs in the hold downs are replaced (the springs are customer supplied) and the shear squareness and zero point setting are checked.
The scrap and exit conveyors are checked for wear and the tension adjusted. The gearboxes are lubricated and motor draws adjusted.
All shearing functions and safety features are checked, the conveyors run and complete system backups are made.
On the loading system, the level of the movements are checked along with the limits and stops. All glide surfaces are lubricated. Operation of all load/unload
functions are tested and adjusted if required. The unloader addresses are checked, as is the squareness of the load table to the machine.
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Preventative Maintenance Agreementsare available on all Finn-Power
machines, cells, and systems. For additional information on Finn-Power parts
or Preventative Maintenance Programs, contact Tomi Ketola at
800-344-7143 or e-mail parts@finnpower.com or pm@finnpower.com
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 FINN-POWER
ADDS APPLICATION
SUPPORT IN BRAZIL
Finn-Power has recently announced the appointment of Ramiro Martin Fernandez as its
Applications Engineer Coordinator for Brazil and Argentina. In this new position Ramiro’s responsibilities will include on-site training and software support.
Prior to joining Finn-Power, Ramiro spent 11 years as an industrial engineer and six years as an
industrial engineer supervisor. “Ramiro’s extensive background in the metalworking industry is a great asset to us in this very important market
area,” explains Mikko Lindström, president.
Ramiro has an office at the facility of ASAMAQ, Finn-Power’s dealer for
Brazil. He resides in Sâo Paulo with his wife and child.
Welcome to Finn-Power Ramiro!
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710 Remington Road